LE SLAYAGE SHIPPING & RETURNS
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We utilize USPS as our primary shipping carrier. After your payment is authorized and verified, please allow up to 3-5 business days to process order and ship it out .
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You will receive an email confirmation containing your tracking number when your order is shipped. If you do not receive your tracking information within 24 hours of purchasing, please send an email to Support@leslayageboutique.com
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Please be mindful that orders placed on Friday will not be processed until the following Monday.
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Length of time will vary depending on your zip code.
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If your order has been shipped and you are experiencing a delay in receiving your order please contact USPS for further information. Unfortunately, we cannot guarantee that your packages will arrive on the listed date once the package is in the possession of USPS. It is the responsibility of USPS to ensure that your package is delivered at the listed delivery date. If you have questions about shipping and delivery please send an email to Support@leslayageboutique.com
RETURN POLICY
Unworn and unwashed merchandise can be returned within 7 days of your order delivery date. Le slayage does NOT offer refunds, however, we will offer a store credit which you can use towards a future purchase.
Items must be in original condition. No clearance items, bodysuits or swimwear will be accepted.
Return shipping fee is the responsibility of the customer. We do not provide return shipping labels.
RETURNS PROCESS
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After your return is approved you will receive a follow-up email containing instructions for returning. To re-iterate, we do not offer refunds and we do not accept returns of items that are not in their original state.
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Upon receiving your returned item(s), we will inspect it for defects and/or signs of wear. If we detect that the item has been worn or damaged we reserve the right to deny your return.
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Once we've determined your item is in good condition you will be emailed store credit information. Please allow up to 7 business days for your return to be processed and finalized. Due to the volume of orders that we receive , we cannot guarantee that your return will be processed on the day that it is received. Once your items have been inspected we will sure a store credit via email that can be used towards future purchases.
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FINAL SALE ITEMS
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Discounted items and items purchased on promotion are NOT eligible for return. They are FINAL SALE. If you used a coupon or purchased an item on clearance, the item is final sale.
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Bodysuits and swimwear are FINAL SALE due to the delicate nature of the item.
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ORDER NOT DELIVERED OR RETURNED TO SENDER
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In the event that your order is returned to us as undelivered there will be a 15% restocking fee deducted from your refund. If we issue a refund it will be minus the restocking fee and shipping cost.
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Please ensure that your address is correct when you place your order.
By completing a purchase with us you are agreeing to our full return policy.
If you have any questions, please send an email to Support@leslayageboutique.com
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ORDER PICKUP
Order pickup days are Monday, Wednesday, Fridays starting at 6:45pm. Saturdays have limited hours! 10am-1pm. After order is placed and you receive pickup conformation via email. You will be given 72 hours to pick up your order. If for any reason you did not pick up order, there is a option on the website that will allow you to pay a re-shipment/pickup order. This option is only available 1 day after the 72hr timeframe. Once you pay this fee for inconvenience your order will be shipped to you via USPS. If you try to use this method after the 1day timeframe order will automatically be cancelled.
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